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Terms & Conditions

Booking

All dogs will be subject to an initial assessment by Countryside Tails prior to undertaking services. Countryside Tails reserves the right to refuse admission to any dog deemed in their discretion to be, or have the potential to be dangerous or disruptive.

Owner is to make full disclosure of any quality or characteristic problems which may cause dog unsuitable for group walking. These include, but not contained to behavioural, health, antisocial display or aggression, and will be judged a material omission and breach of our agreement.

All dogs walked will undergo a trial period to ensure they have good recall and can socialise. Countryside Tails reserves the right to cancel at any time if the dog does not respond to the walker.

The owner agrees to have taken all any necessary measures and precautions to ensure that their dog(s) is free of contagious infections or communicable diseases and also agrees to notify Countryside Tails immediately of any infectious and/or contagious diseases or conditions their dog(s) has been exposed or affected by. Such diseases and conditions include, but are not contained to: Distemper, Hepatitis, Kennel Cough, Parvovirus, Worms, Lyme Disease, Fleas, Pregnancy or in Season, Infectious Skin or Eye Diseases/Conditions and Internal Parasites.

The owner confirms that all vaccinations, treatments, immunisations, flea/worm treatments, and licences from the ownership of the dog have been obtained and are up to date.

Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for the dog walker to attend. In adverse weather conditions please understand that we are still running but may be slightly delayed.

Collection and Handover

The owner will either provide access to Countryside Tails to collect the Dog from the agreed address at the agreed times on the agreed days, or provide Countryside Tails with a key to the property. Countryside Tails will only use the key to the owners property to collect and return the Dog and for no other purpose. All property keys will be kept safe and securely by Countryside Tails and the key will be securely kept and not labelled with address details and returned on request.

Access to your property must be straight forward i.e. keys should open doors easily or gates should be easy to open. If access to the property cannot be gained, after making every reasonable effort you will still be charged for the walk.

Where a dog flap is fitted to the property, it is the owner’s sole responsibility to ensure that property’s grounds are fully secure.

The Dog owner will supply suitable collars and/or harnesses for the Dog, and any coats or accessories if required for the walk. Under The Control of Dogs Order 1992, any dog in a public space must wear a collar with the owner's details inscribed on the collar itself or on an attached plate, badge, or tag.

All dog collars, harnesses and leads provided by the owner, must be both secure and safe. Countryside Tails will not be held liable for injury or damage caused or incurred by the dog from an ill-fitting or faulty collar or lead.

All dogs will be cleaned to a satisfactory condition before being returned home from a walk. However, Countryside Tails will not held liable for any associated grooming or cleaning charges, as a result from the dog walk.

Cancellation

Countryside Tails will apply personal judgment and cancel or cut short any walk time, due to extreme weather conditions, considered unsafe to either the dog or walker.

The owner may cancel their booked slot without charge, provided a minimum of 24hrs notice is given. However, if a cancellation is made within 24hrs of the booked slot, the full rate will still be charged.

Multiple or ongoing cancellations by the owner will be charged a 50% retainer fee of your regular dog walking/sitting booking service. However, if your space can be filled, no retainer fee will be charged.

Should any dog become aggressive or dangerous, Countryside Tails will terminate the Dog walking agreement with immediate effect.

Any wrongful or misleading information in the registration form may constitute a breach of terms of the dog walking agreement and be grounds for instant termination thereof.

Termination under the circumstances of any outstanding payments owed to Countryside Tails.

Care of Dogs

The owner is responsible and is to ensure that their Dog is up to date with their vaccinations, flea, tick and de-wormer treatments.

The owner must ensure that their Dog has been microchipped and the Dog’s microchip details are up to date.

The owner agrees to have taken all any necessary measures and precautions to ensure that their dog is free of contagious infections or communicable diseases and also agrees to notify Countryside Tails immediately of any infectious and/or contagious diseases or conditions their Dog has been exposed or affected by. Such diseases and conditions include, but are not contained to: Distemper, Hepatitis, Kennel Cough, Parvovirus, Worms, Lyme Disease, Fleas, Pregnancy or in Season, Infectious Skin or Eye Diseases/Conditions and Internal Parasites.

The owner agrees to ensure their dog has not eaten in the hour prior to pick up by Countryside Tails to ensure sufficient time to digest food before any exercise or play. Failure to do so, may result in potentially life-threatening gastric condition.

The owner accepts that if their dog attacks, or is involved in a fight with another dog (and/or person) causing injury to that dog (and/or person), the owner will be solely responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees associated with injuries to another animal caused by their dog. Countryside Tails recommend, but do not insist that your dog be insured against sickness, accident or injury and for third party liability.

Any treats given by Countryside Tails are given at the owners discretion and permission. Countryside Tails will provide a constant supply of fresh, clean water.

The owner allows their dog to be photographed, filmed, and/or used in any media or advertising. All such photographs, etc. are the property of Countryside Tails.

Emergency and Veterinary

Countryside Tails will contact the owner immediately in the unfortunate event of an emergency and take your dog to either the owners vet or nearest vet if veterinary aid is required.

Countryside Tails will make every effort to contact the owner and the owners vet in the event of an emergency, and request owners to provide us with a contact number of a trusted third party should we be unable to make contact with the owner. However, we reserve the right to make decisions regarding the owners dog’s health, provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon.

The owner is responsible for payment of any veterinary fees incurred by the dog walker. Countryside Tails cannot be held accountable for vet fees or third-party claims relating to injuries or illness which occur whilst your dog is in our care.

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